Communication Access Training:
Organisations that are providing a service to the general public need to be aware of potential barriers to communication.
- Over 1.2 million Australians have a communication disorder.
- Over 5 million Australians speak a language other than English.
- Over 4 million Australians have a hearing loss.
- Living with these challenges can increase anxiety and isolation.
- Lack of awareness and understanding of these challenges can impact effective service delivery.
Designed to facilitate and strengthen confident communication, AccessAbilityAustralia have developed a Communication Access Training package to help build inclusive communities and to support organisations develop a responsive service delivery.
This training will extend your services, add a new tier to customer care and educate for lasting change.
Our goal is to create awareness, break down barriers, introduce alternative and augmentative communication tools available that help people to share their message and to understand what people are telling them, equip your staff with the confidence and knowledge to engage with your customers as well as provide opportunity to evaluate new learnings in an in-class practice session.
Presented by Maxine Parker and Judy O’Connor; the co-founders of AccessAbilityAustralia. Maxine and Judy actively advocate for more inclusive communities through their work within their organisation and the wider community. They have both worked within disability and the educational sector, have published articles to support educators transition students with disability and both are speech therapy assistant trained. Both Maxine and Judy also have lived experience of disability.
Topics will include:
- What is Communication?
- Current Statistics
- Causes of communication difficulties
- Impacts of communication difficulties
- Strategies for effective communication
- In-class practice session
Who should attend?
This workshop is suitable for organisations that are providing service delivery to the general public as well as organisations that would like to build inclusive workplaces.